Penguin Random House The Ladybird Book of Red Tape*

'Your call is important to us,' says the lady on the help-line.
The call is important because it is currently making the company 48p per minute.'
__________

'Sam has forgotten her password so she cannot access her e-mail account.
She can reset her password using a memorable name, but she has forgotten her memorable name too, so the account locks.
Sam automatically receives a link so she can reset her password.
It is sent to her e-mail account.'

This delightful book is the latest in a series of Ladybird books which have been specially planned to help grown-ups with the world about them.

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